6 Tips to Managing Your Service Department During and After the COVID Pandemic

COVID19 has changed the way dealership service departments operate. Many dealerships are preparing to reopen – if only limitedly – during and after the COVID pandemic. Here are tips to reopening and ramping up your service center to customers.

1. Social distancing. Your customers and employees are practicing social distancing. Make sure that you space out your service appointments to ensure the safety of your team and customers. Offer your customers a waiting area that is social distancing-friendly.
2. Pickup and drop off. Put your customers at ease by offering pickup and drop off service appointments. Make sure your team members wear masks and sanitize the vehicles they service. 
3. Sanitize. Offer your customers antimicrobial disinfectant and sanitization of their vehicles. FixedOPS Marketing offers a service special specifically tailored to antimicrobial protection. Disinfect vehicles in front of customers and leave a sanitization card in the vehicle after it has been disinfected. 
4. Communicate. Prior to each service appointment, communicate with your customers your sanitization procedures. This will ensure your customers are comfortable and that your dealership is taking their safety seriously. This can be done via email or phone.
5. Paperless. Provide paperless options for inspections, invoice processing, payments, appointment scheduling, and car purchases. Offer your customers a contactless experience.
6. Show appreciation. By offering service specials and discounts to frontline workers, you will show that you value the work they are doing. FixedOPS Marketing offers a service special specifically tailored to frontline responders. 

How are you protecting customers during COVID? What are your reopening plans? How are you making customers feel comfortable? Share your thoughts and tips with us below!