Join our team!

We are looking for a Product Support Manager eager to grow their career in client management and technical support.

About the Role

The Product Support Manager ensures the functionality and performance of our products, serving as the first point of contact for clients and fulfilling change requests as needed. The ideal candidate has experience in client or product support, strong proficiency in website technology, and a keen eye for detail. This role requires excellent communication, organization, and problem-solving skills. The position is remote, requiring a reliable internet connection and strong self-motivation. We provide all necessary equipment.

This is an entry-level product support position. Success in this role includes:

• Clear and proactive communication regarding expectations, issue resolution, and escalations with clients and internal teams.
• Maintaining a positive, professional attitude with clients and delivering excellent customer service.
• Meeting or exceeding team SLAs with speed and accuracy.
• Achieving a monthly quality-check quota.
• Managing and prioritizing both short-term and long-term projects effectively.
• Developing a thorough understanding of our software and offer management standards.
• Maintaining accurate records of client interactions and issue resolutions.

Eligible States: Florida, Illinois, Indiana, Maryland, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington, Wisconsin, & Virginia.

Preferred Availability: 8 AM – 5 PM PST shift.

Key Responsibilities

• Perform quality checks to ensure proper installation and functionality of our products.
• Proactively contact clients via phone and email based on their needs.
• Schedule and conduct regular check-in meetings with clients to provide best practice recommendations.
• Master our proprietary technology platform and project management systems to facilitate updates for clients and internal teams.
• Respond to incoming technical support, customer service, and offer update requests via a web help desk, providing timely and accurate solutions.
• Serve as the first point of contact on phone lines, delivering outstanding customer service.
• Conduct QA on client offer changes and other projects as needed.
• Collaborate cross-functionally to enhance support processes, internal communication, and administrative functions for clients and team members.
• Perform other duties as assigned.

Required Skills & Qualifications

• 1+ years of remote customer service or support experience.
• 1+ years of experience working with website technologies (e.g., HTML).
• Strong attention to detail and critical thinking skills.
• Excellent computer operation skills.
• Outstanding written and verbal communication skills.
• Effective time management and organizational abilities.
• Strong listening and interpersonal skills.
• Ability to follow established processes and suggest improvements when necessary.
• Self-motivated and capable of working independently.
• Team-oriented with a friendly and professional demeanor.

Preferred Qualifications

• Associate’s degree or higher in Communications, Marketing, Online Marketing, Website Production, or a related field.
• Experience with internet marketing solutions in the automotive industry.
• Bilingual in Spanish (strongly preferred).
• Availability for the 8 AM – 5 PM PST shift (preferred).

What We Offer

This is a full-time, salaried, W-2, remote position with a base salary of $45,000–$50,000, depending on experience. This role provides an opportunity for professional growth and career advancement in technical customer service and support.

We offer a comprehensive benefits package, including paid health, dental, vision, and life insurance. The company covers 100% of the cost of dental and base-level medical insurance for employees. Employees can also add their dependents and spouses to any of the available plans at their own expense.

Additionally, employees receive nine paid holidays plus generous paid time off & sick policies, based on hours worked.

Our Culture

We are a fully remote company. All of our staff members are experts in their specialties. FixedOPS Marketing is a 100% remote company, offering our team the flexibility to work from wherever they thrive best—provided they have a reliable, stable internet connection that supports VoIP and video meetings. We believe in empowering our employees to excel by offering flexibility, autonomy, and a supportive environment. Our success is driven by the expertise of our team members and our ability to collaborate effectively, no matter where we’re located.

While we take our work seriously, we also prioritize creating an atmosphere where you can thrive professionally while maintaining a healthy work-life balance. We value individuals who thrive in a remote setting, are passionate about contributing their skills, and are excited to be part of a growth-focused, results-driven team. Our goal is to provide the resources and freedom needed for everyone to grow and succeed in their roles.

FixedOPS Marketing is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

This commitment extends to all aspects of employment, including hiring, promotions, terminations, compensation, benefits, training, and apprenticeships. Hiring decisions are based solely on qualifications, merit, and business needs.

About FixedOPS Marketing

FixedOPS Marketing LLC is a growing SaaS provider specializing in offer-based marketing solutions for the fixed operations segment of automotive dealerships across North America.

We provide car dealerships, service centers, and independent service providers with marketing tools designed to attract online visitors and convert them into service customers.

Our innovative solutions help dealerships enhance customer engagement, improve retention, and drive revenue into their service departments. By leveraging video, analytics, and integrations, we create high-impact marketing strategies that increase conversions. Our platform is offered as a monthly subscription with minimal upfront investment.

Job Type 

Full-time

Pay

$45,000 – $50,000

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