We are looking for a Tier 1 Customer Support Associate who is looking to grow their skills and begin a career in tech! 

The Tier 1 Customer Support Associate is essential in maintaining the functionality and compliance standards of our products on clients’ webpages. Having background experience in QA testing, compliance, and/or html will be helpful, but is not required. You are familiar with Google Drive and apps like Sheets, Docs, etc., keen on improving processes, observant, organized, a clear communicator over the phone and in email, and complete both quick and accurate work. If you have experience in creating or maintaining websites, customer service skills, and possess an analytical mindset, then this may be the job for you.

This is an entry level customer support position. Success in this role looks like taking pride in accurate, upbeat, helpful and quick replies to new customer requests, meeting or surpassing a quota of regular audits, and meeting product offer management standards in assistance to internal teams.  

Eligible candidates from the following states are encouraged to apply: Washington, Oregon, Indiana, Pennsylvania, Texas, Tennessee, Wyoming, Virginia, and Florida. Preference will be given to candidates available from 9-6 pm CST. 

Your Duties Will Include

• Provide Tier 1 support. Respond to incoming technical, customer support, and service offer update requests via web help desk, providing prompt and accurate technical assistance, troubleshooting, and resolution.

• Assist our sales team, account managers, and resellers with web support.

• Customer representative responsibilities include being the first point of contact on our phone lines; providing exemplary customer service.

• Proactively contact clients based on client needs and SLA’s

• Navigate our technology platform to perform updates for clients and internal teams.

• Auditing all accounts for ongoing proper installation of our products and escalating issues to appropriate teams for resolution.

• QA offer changes and other projects as necessary.

• Working cross-functionally to identify ways to improve the support process, internal communications and admin functionality for your team and clients.

• Other duties as assigned.

Required Skills and Qualifications

• 1+ years remote customer service experience

• Obsessed with detail with demonstrated critical thinking skills

• Excellent general computer operation skills

• Excellent communication skills, both verbal and written

• Excellent time management skills

• Highly organized and self-motivated

• Strong listening and people skills

• Ability to follow a defined process, and suggest improvements when necessary

• A self-starter – someone who can get going without constant supervision.

• Friendly and has a strong team focus

Preferred

• Associates degree (or higher) in communications, marketing, online marketing, website production, or field with related experience.

• Demonstrated knowledge and understanding of Internet Marketing Solutions and their use within the Automotive Industry is strongly preferred.

• 1+ years working in the Automotive industry

• Bilingual in English and Spanish

• 1+ years working with website technologies, such as HTML, WordPress, etc.
  

What We Offer

This is a full-time, salaried, bonus-eligible, W-2, remote position. Base pay is $42,000 – $45,000, based on experience.

This role features an opportunity to develop professionally and advance in a career in technical customer service and customer support. 

We offer paid health, dental, vision, and life insurance. We offer two weeks of paid time accrued in the first year, plus 9 holidays.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FixedOPS Marketing makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our Culture

We operate a remote team. All of our staff members are experts in their specialties. With a remote team, we base success on employee performance. We have fun, but take our work seriously. We give our employees the opportunity to excel in their area of expertise in order to be the best version of their professional selves!

We welcome like-minded team members that prefer a remote work environment and the room to use their skillset to the fullest extent. We want all our employees to have the space they need to grow and thrive!

About FixedOPS Marketing

FixedOPS Marketing LLC (www.FixedOPSMarketing.com), a SAAS provider delivering automotive marketing solutions to service centers throughout North America, is a growing marketing technology company that provides car dealerships service centers and independent service centers with marketing tools designed to attract customers to their website and convert those customers into visitors to the service center.

Our solutions rely heavily on video, analytics, and integrations to increase customer engagement and drive conversions for our clients. The solution is sold via monthly subscriptions fees with low initial investment.

Job Type 

Full-time

Pay

$42,000 – $45,000 + Bonus

As a Strategy Manager at Fixed Ops Marketing, you play a pivotal role within our Support Team, taking charge of marketing and support activities for each client. If you are passionate about engaging in meaningful conversations, enjoy teaching others, and possess a flair for discussing marketing strategies, analytics, this may be the job for you!

Ideal candidates boast a background in digital marketing and analysis, showcasing motivation in overcoming challenges and a steadfast commitment to expanding their knowledge. Key assets lie in your passion for process improvement, keen observation, organizational skills, and clear communication proficiency – both over the phone and in emails.

This is an ideal position for an individual who aspires to grow into a rewarding career with substantial upward mobility.  This position is remote, so you’ll need a strong and reliable internet connection, and the drive to stay focused on tasks.  We’ll provide all the necessary equipment to ensure your success.

Candidates from the following states are eligible to apply: Washington, Oregon, Indiana, Pennsylvania, Texas, Tennessee, Maryland, Virginia, and Florida.

Preference will be given to candidates available from 10-7 pm CST. 

A Day In The Life Of A Strategy Manager

• Serve as the primary contact for all matters related to assigned accounts, ensuring clear and effective communication.

• Conduct regular client meetings to evaluate marketing needs, gather feedback, and discuss strategies.

• Contact existing clients monthly to review reporting, discuss marketing strategies, and provide primary support for a dedicated client list.

• Cultivate long-term client relationships, learning about their marketing goals and offering advice on optimal product utilization.

• Audit client accounts monthly, identifying and troubleshooting any issues. Communicate findings to the appropriate department for resolution, while also ensuring your client stays informed.

• Collaborate with the Sales Team to obtain setup information from clients in the contracting process.

• Oversee projects related to your clients, coordinating interdepartmental teams and/or external vendors from initiation through completion.

• Collaborate with the Sales Team to identify clients at risk, requiring an in-store visit.

• Collaborate with cross-functional teams, including design, development, sales, support, and product development teams, ensuring consistent brand messaging and cohesive digital marketing efforts.

• Provide actionable insights from campaign data to both clients and internal teams.

• Balance data and creativity to produce effective marketing strategies.
  

Skills and qualifications needed for success

Must haves

• Strong communication skills, both verbally and in writing, demonstrating the ability to collaborate effectively with business clients and internal teams.

• Creative mindset paired with a passion for staying updated with digital marketing trends.

• Proficiency in content creation, including website content and email marketing copy.

• Self-starter with the ability to work independently, thrive in a fast-paced environment, and confront challenges with a positive attitude.

• Proficiency in strategic thinking, multitasking, and effective communication.

• Minimum of one year of experience in remote customer service.

• Excellent general computer operation skills.

• Excellent communication skills, both verbal and written.

• Well-organized with excellent time management skills.

• Ability to navigate our technology platform for client and internal team updates.

• Experience working cross-functionally to identify improvements in support processes, internal communications, and admin functionality for both teams and clients.

• Detail-oriented and demonstrates strong critical thinking skills.

• Strong listening and people skills.

• Ability to follow a defined process, and suggest improvements when necessary.

• A self-starter – capable of working independently without constant supervision.

• Strong team focus

Nice to Haves

• Associates degree (or higher) in communications, marketing, online marketing, website production, or field with related experience.

• A strong preference is given to candidates who can showcase their expertise and comprehension of Internet Marketing Solutions and their application in the Automotive Industry.

• 1+ years providing online marketing support for websites, SEO or Paid Advertising.

• 1+ years working in a car dealership.

• Preference will be given to candidates bilingual in Spanish or Canadian French.

What We Offer

This is a full-time, salaried, bonus-eligible, W-2, remote position. Base pay is $50,000 – $55,000 per year.

We offer paid health, dental, vision, and life insurance. We offer two weeks of paid time accrued in the first year, plus 9 holidays.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FixedOPS Marketing makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our Culture

We operate a remote team. All of our staff members are experts in their specialties. With a remote team, we base success on employee performance. We have fun, but take our work seriously. We give our employees the opportunity to excel in their area of expertise in order to be the best version of their professional selves!

We welcome like-minded team members that prefer a remote work environment and the room to use their skillset to the fullest extent. We want all our employees to have the space they need to grow and thrive!

About FixedOPS Marketing

FixedOPS Marketing LLC (www.FixedOPSMarketing.com), a SAAS provider delivering automotive marketing solutions to service centers throughout North America, is a growing marketing technology company that provides car dealerships service centers and independent service centers with marketing tools designed to attract customers to their website and convert those customers into visitors to the service center.

Our solutions rely heavily on video, analytics, and integrations to increase customer engagement and drive conversions for our clients. The solution is sold via monthly subscriptions fees with low initial investment.

Job Type

 Full-time

Pay

 $50,000 – $55,000 + Bonuses

FixedOPS Marketing is seeking an experienced Paid Advertising professional to join our team. The ideal candidate will be a highly skilled professional with expertise in managing paid advertising campaigns across various platforms, including Google Ads and Social Media Ads. This role plays a critical part in enhancing the online presence and revenue generation for dealership’s service department. We are looking for an individual who thrives in a fast-paced, collaborative environment and is eager to contribute innovative ideas and strategies. The position is remote, so you’ll need a strong internet connection, and the drive to stay on task. We provide all necessary equipment.

Candidates from the following states are eligible to apply: Washington, Oregon, Pennsylvania, Texas, Tennessee, Iowa, Indiana, Maryland, Virginia, and Florida.

Your duties will include:

• Develop and implement comprehensive paid advertising strategies across multiple platforms, including Google Ads, social media ads e.g. Facebook, Instagram, TikTok.
• Oversee ongoing optimization efforts to meet campaign goals, including regular management of campaign budgets, on-site conversion actions, bid management, negative keyword strategies, website and category exclusions, and ad creative.
• Stay updated with the latest industry trends and best practices in paid advertising to bring innovative ideas to the company.
• Create, monitor, and optimize paid advertising campaigns to maximize ROI, increase brand visibility, and drive conversions.
• Conduct A/B testing and data analysis to refine ad campaigns.
• Manage advertising budgets and provide regular financial reporting.
• Use reporting, analytics, and trend tools to advise clients on new ad opportunities.
• Lead a team of Paid Ad Specialists. The team will be responsible for a set list of clients, and the team will be responsible for managing all aspects of ads, client support, budget management, etc.

Qualifications

• 3+ years of experience managing paid advertising campaigns on Google Ads.
• 1+ years of experience managing social media ads on Facebook.
• Knowledge of keyword research and SEO practices.
• Google Ads Search/Display Certifications.
• Expertise in optimizing ad campaigns to achieve specific KPIs.
• Strong analytical skills with an ability to read dashboards in Analytics tools.
• A confident data processor and analyzer of sales figures and user trends.
• Desire to see things through to completion and deliver results.
• History of successfully growing online sales performance through effective Paid Search campaign management and delivering on budget and long-term strategy.

Preferred:

• Experience leading a team
• Automotive industry experience
• Associates Degree

What We Offer

This is a full-time, salaried, bonus-eligible, W-2, remote position. Base pay is $60,000 – $65,000 per year.

We offer paid health, dental, vision, and life insurance. We offer two weeks of paid time accrued in the first year, plus 9 holidays.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FixedOPS Marketing makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our Culture

We operate a remote team. All of our staff members are experts in their specialties. With a remote team, we base success on employee performance. We have fun, but take our work seriously. We give our employees the opportunity to excel in their area of expertise in order to be the best version of their professional selves!

We welcome like-minded team members that prefer a remote work environment and the room to use their skillset to the fullest extent. We want all our employees to have the space they need to grow and thrive!

About FixedOPS Marketing

FixedOPS Marketing LLC (www.FixedOPSMarketing.com), a SAAS provider delivering automotive marketing solutions to service centers throughout North America, is a growing marketing technology company that provides car dealerships service centers and independent service centers with marketing tools designed to attract customers to their website and convert those customers into visitors to the service center.

Our solutions rely heavily on video, analytics, and integrations to increase customer engagement and drive conversions for our clients. The solution is sold via monthly subscriptions fees with low initial investment.

Job Type

 Full-time

Pay

 $60,000 – $65,000