What the fixedops?! Podcast
Join Russell B. Hill and Charity Dunning as we venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.
We talk life. We talk work and growth in automotive. We talk mentorship. We talk the human journey and the customer journey! All from the perspective of fixed operations. Join us as we talk with leading industry experts, voices, and business owners. We’re here to share the journey with you.
Get notified of all new episodes
What the fixed ops?! Podcast
Join Russell B. Hill and Charity Dunning as we venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.
We talk life. We talk work and growth in automotive. We talk mentorship. We talk the human journey and the customer journey! All from the perspective of fixed operations. Join us as we talk with leading industry experts, voices, and business owners. We’re here to share the journey with you.
Get notified of all new episodes
New episode:
Dealers: You’re Paying WAY Too Much. Fix Payment Processing with Scott Armstrong
2025 is nearly over, and that means the WTF?! Christmas Special is here! We want to say thank you to our community, our loyal audience, and everyone who has shared this journey with us throughout the year.
In this episode, we look back at the major events that shaped the automotive industry in 2025. We talk about what we learned, the obstacles the industry faced, and some of the most impactful conversations we had on the show. We also dive into the rapid rise of AI, its flaws, and a few unforgettable moments, including the time AI described Russell as a murderer!
We revisit our favorite guest conversations and the lessons they brought with them. We talk honestly about the challenges the industry dealt with this year, and we reflect on some of the most inspiring personal stories we heard, stories of people in automotive who have overcome poverty, addiction, and adversity to build successful and meaningful careers.
And we have a special announcement. We’re finally nearing completion on a project we’ve been working on for a long time, and we’re excited to share that it’s expected to be finished in 2026!
As we close out the year, join us for a thoughtful, honest, and entertaining wrap-up of 2025 and come along as we look ahead to what’s coming in 2026.
premieres December 22 – 5AM PT, watch/listen anytime
About The
Hosts
Russell b. hill
With 37 years in the automotive world, Russell B. Hill is a sales guru and co-founder of FixedOPS Marketing, transforming fixed ops with cutting-edge, automated marketing! As host of the hit podcast What the Fixed Ops?! and a popular speaker at industry events, Russell’s on a mission to bring the future to dealership service departments everywhere.
charity dunning
With 20 years across multiple industries, Charity is a marketing powerhouse and the very first team member at FixedOPS Marketing! Co-host of the What the Fixed Ops?! podcast and a speaker at NADA, she’s a brand-building whiz and the driving force behind the company’s unstoppable marketing success!
About The Hosts
Russell b. hill
With 37 years in the automotive world, Russell B. Hill is a sales guru and co-founder of FixedOPS Marketing, transforming fixed ops with cutting-edge, automated marketing! As host of the hit podcast What the Fixed Ops?! and a popular speaker at industry events, Russell’s on a mission to bring the future to dealership service departments everywhere.
charity dunning
With 20 years across multiple industries, Charity is a marketing powerhouse and the very first team member at FixedOPS Marketing! Co-host of the What the Fixed Ops?! podcast and a speaker at NADA, she’s a brand-building whiz and the driving force behind the company’s unstoppable marketing success!
About The
Hosts
Russell b. hill
With 37 years in the automotive world, Russell B. Hill is a sales guru and co-founder of FixedOPS Marketing, transforming fixed ops with cutting-edge, automated marketing! As host of the hit podcast What the Fixed Ops?! and a popular speaker at industry events, Russell’s on a mission to bring the future to dealership service departments everywhere.
charity dunning
With 20 years across multiple industries, Charity is a marketing powerhouse and the very first team member at FixedOPS Marketing! Co-host of the What the Fixed Ops?! podcast and a speaker at NADA, she’s a brand-building whiz and the driving force behind the company’s unstoppable marketing success!
complete episode list
Want to be on the show?
Want to share your story or expertise? Please email Charity at charity@fixedopsmarketing.com to apply for a spot on our podcast! We’re excited to hear your insights and ideas. Don’t miss the chance to connect with our audience- Let’s make some great content together!