What the Fixed Ops?! Podcast

We talk life. We talk work and growth in automotive. We talk mentorship. We talk the human journey and the customer journey! All from the perspective of fixed operations. Join us as we talk with leading industry experts, voices, and business owners. We’re here to share the journey with you.

GET NOTIFIED OF ALL NEW EPISODES

NEW EPISODE!

WTF?! Co-hosts Russell B. Hill and Charity Dunning are joined by WTF?! producer Patrick Smyth to talk about the events that shaped automotive in 2024. Whether it's the cyber attack on CDK or the rise of A.I., the WTF?! crew are discussing it!

Premieres DECEMBER 23 - 5AM PT, listen anytime

Podcast Downloads

Video Views

Global Followers

Launched 12/22/21

FIND US ON

Full Episode Guide

2024 YEAR IN REVIEW

WTF?! Co-hosts Russell B. Hill and Charity Dunning are joined by WTF?! producer Patrick Smyth to talk about the events that shaped automotive in 2024. We talk CDK, A.I. in daily life, and so much more!

JIM BERNASEK

We catch up with Chameleon Limited CEO Jim Bernasek a year after his first appearance on WTF?! to get the latest on how AI is transforming fixed operations and the automotive industry as a whole!

PETER SMITH

We depart from our exploration of fixed operations and delve in to the variable side with Peter Smith of The Lion Partnership! Peter's expertise in every facet of dealership management is incredible.

EDDIE CAMPBELL

Eddie Campbell's relentless desire to learn how to attract and retain Gen Z employees has taken him on a journey of discovery. We're talking about social media and retention!

THOMAS IERACITANO

With a passion for people that rivals his passion for cars, DigitalCarGuy CEO Thomas Ieracitano coaches variable and fixed departments straight from the heart!

BRIAN KRAMER

As Executive Vice President of Cars Commerce and General Manager of Accu-Trade, Brian Kramer has continuously expanded the reach of the virtual sales environment.

JEREMY STEPHENS

As a Remote Operations Director, Jeremy Stephens is a pioneer in remote service and repair, establishing Bozard as the number one dealership in the United States for mobile service.

MICHAEL BARICH

Straight forward. Unafraid. Always ready for a new challenge! We present a very special THEN and NOW edition of WTF with one of our greatest guests, The Fixed Ops Doc, Michael Barich!

MELISSA RIMOLDI

Melissa Rimoldi has a wealth of automotive knowledge to share as a consultant supreme at Legion Force, a company providing optimization for OEM, franchise dealers, suppliers and many more.

JUSTIN SHANKEN

In light of the epic ransomware hack of CDK and its effect on auto dealers around the country, we are talking with Black Breach CEO, Justin Shanken. Cybersecurity is essential!

JOE GIBSON & MELISSA MARLATT

We are talking with Joe Gibson and Melissa Marlatt of InteliChek about their incredible product and the importance of competitive data analysis. Find out how to make the most possible for your services!

KERRY CALDWELL

Kerry shares his thoughts on a multitude of factors in the current car market, be it margins, personnel, training, and much much more. Kerry's understanding of the car business is incredible.

TONY GOMEZ

As the President of Quantum5, Tony works to educate and empower dealerships to take revenue and retention to the next level.

DON PELHAM

Don is the owner of Global Dealer Solutions, an all-in-one solution for dealerships looking to take their business to the next level.

DAVE FOY

We are joined by Vice President of Fixed Operations at OEM Interactive, Dave Foy for a very special edition of WTF called “Then and Now.”

HENRY PIMENTEL

Henry Pimentel has cultivated a positive and productive work atmosphere and exceeded the expectations he's given by higher ups.

ALLIE PETERS

Allie Peters from Cavender Auto is dropping all kinds of knowledge about management and how she's learned to keep a level head in difficult times.

JOHN ELLIS

Agile Auto CEO John Ellis stops by to discuss his incredible SaaS, how adaptability creates opportunity, and his goals for the coming year.

RAY HERNANDEZ

Ray Hernandez of Sonic Automotive is relentless in his desire to help. Ray shares his passion for teaching and learning in all aspects of his life.

DAVID LONG

Positivity combined with unflinching honesty and compassion has carried Hansel Automotive GM David Long to heights he once only dreamed of.

SPECIAL! BOB GOWER

Traver Companies COO, Bob Gower, joins Charity Dunning for a discussion about how businesses confront and solve significant problems.

WENDY REEVES

Wendy Reeves, CEO of BDC Angels, joins us to chat about how she has cultivated a vibrant and thriving community of automotive insiders.

DAN SHINE

Dan Shine from Automotive News talks about how his job as Senior Editor actually works, NADA, and so much more.

KYLE & TOM FROM VISPERIO

Tom Fennen and Kyle Newsom discuss their approach to training and retaining great fixed operations employees.

LARRY FELDMAN

Larry talks: how boring most car sales trainings are, why Keith Richards of his beloved Rolling Stones will live forever, and his band, The Real Fugitives.

KAYLEE FELIO

As she prepares for her workshop at NADA, Kaylee talks about her preparation and what she'll be speaking about. Data analysis, DMS, and more!

WANT TO BE

ON THE SHOW?

FIXED OPS MARKETING SOLUTIONS

ADVANTAGE

A simple and effective marketing solution for fixed operations that engages and converts customers with modern conversion tools.

ADVANTAGE+

A simple and effective video marketing solution for fixed operations that engages and converts customers with modern conversion tools.

PERFORMANCE

A complete digital marketing platform for fixed operations, which includes video marketing, SEO, landing pages, Google My Business integration, and email marketing templates.

PRESTIGE

PRESTIGE is the most comprehensive, interconnected, and personalized video marketing platform available to car dealerships with unlimited customized, dealership-branded offer videos, and automatic integration with Facebook, Instagram & YouTube.