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What the Fixed Ops?! Podcast

We talk life. We talk work and growth in automotive. We talk mentorship. We talk the human journey and the customer journey! All from the perspective of fixed operations. Join us as we talk with leading industry experts, voices, and business owners. We’re here to share the journey with you.

GET NOTIFIED OF ALL NEW EPISODES

NEW EPISODE!

Unapologetic positivity combined with unflinching honesty and compassion has carried Hansel Automotive GM David Long to heights he once could never have dreamed of. David was so generous with his energy and time, this is a fascinating episode of travail and triumph!

Premieres APRIL 1 - 5AM PT, watch/listen anytime

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Launched 12/22/21

DAVID LONG

Unapologetic positivity combined with unflinching honesty and compassion has carried Hansel Automotive GM David Long to heights he once could never have dreamed of. This is a fascinating episode of travail and triumph!

SPECIAL: BOB GOWER

Bob Gower joins Charity Dunning in this WTF?! Special edition to discuss common problems and common solutions that we have in business. No matter the problem, we're finding a solution today on this spring special.

WENDY REEVES

Wendy Reeves, founder and CEO of BDC Angels, joins us for a riveting chat about her personal journey and transformation, the limitless potential of artificial intelligence, and how she has cultivated a thriving community of automotive insiders.

DAN SHINE

Dan Shine from Automotive News stops by WTF to talk about how his job as Senior Editor actually works, NADA, the changes he sees taking place in the automotive industry and so much more. Dan is a wealth of knowledge and valuable information!

TOM & KYLE FROM VISPERIO

Tom Fennen and Kyle Newsom, of Visperio drop by to discuss their approach to training and retaining great fixed operations employees. It's a great chat about the belief that anyone can make it with the right information and training.

LARRY FELDMAN

Larry Feldman, President of Career Changers USA, stops by the pod to talk about all kinds of things including, but not limited to: how boring car sales trainings are, why Keith Richards of Rolling Stones will live forever, and his band, The Real Fugitives.

KAYLEE FELIO

"Parts Girl Podcast" host Kaylee Felio is our guest on WTF?! As she prepares for her workshop at NADA, Kaylee talks about her preparation and what she'll be speaking about. Data analysis, DMS, inventory optimization, and so much more!

UJJ NATH

myKaarma CEO Ujj Nath has transformed service with powerful technology centered around the client experience. Improving retention is only the start. He’s making things easier for service employees as well.

CHARLIE MONTELEONE

Ancira Enterprises Corporate Fixed Operations Director, Charlie Monteleone, talks about the business of analysis, self-determination, and the people he’s learned from along the way. Charlie is extremely knowledgeable!

BOB GOWER

With more than 30 years of experience in all aspects of automotive, Traver Connect COO Bob Gower shares how he got his start, the many roles he’s had, and how he’s continued to evolve in an ever-changing industry.

SHAWN BUTLER

Shawn Butler joins his friends Russell B. Hill and Charity Dunning to talk about his battle with cancer. Shawn pulls no punches, talking at length about his life, his family, and how early detection could have helped him.

UAW Director, DAVID GREEN

UAW regional director David C. Green is with Russell B. Hill and Charity Dunning to talk about the UAW strike, what the workers are actually asking for, and how the media has misrepresented or certain elements of the situation.

ED ROBERTS

A lifetime of leadership in automotive after a childhood of humble beginnings, Bozard Ford-Lincoln COO Ed Roberts discusses his new book, “Mile One” and the journey that inspired him to write it. A vulnerable and enlightening conversation.

JESSE RODRIGUEZ

A decorated career in automotive and a drive to succeed through service. Jesse Rodriguez finds a higher purpose in business and so can you. Listen to his insights on forming lasting relationships in business and in life.

BROOKE FURNISS

Digital auditor Brooke Furniss has established a well-earned reputation as the “Voice of the Dealers”. Learn about her experience in vendor relations, the risks she's taken to be an entrepreneur and her incredible podcast "Facts Not Feelings"

JIM BERNASEK

To Jim Barnasek of Chameleon Limited, AI stands for AUTOMATED intelligence. Jim talks with us about his product and how its use of trend prediction and opportunity analysis is revolutionizing dealerships and their processes.

ANGELA WILLOUGHBY

Fixed Operations Analyst, Angela Willoughby, discusses how she gauges return on investment, what she looks for in vendors, and what she expects from professional relationships. She also gets very real about family, health and much more.

CHRIS MCPHILLIPS

Automotive is always changing and no one knows that better than Chris McPhillips! He talks about the customer experience, helping others realize their goals, and how listening to his clients and their stories has helped him achieve his dreams.

MARIO CLEMENTONI

NADA2024 is coming in hot and Mario Clemenoni, Dealership Management Consultant at NADA, gives us the inside scoop! We chat about what NADA looks for in vendors and what technologies spark curiosity in dealers and so much more!

BARTON HARRIS

Barton Harris, the VP of Strategic Partnerships at Ikon Technologies, teaches us what qualities make a good salesman. We learn how golf builds business and relationships. We learn all about Ikon Technologies and what they do for dealerships.

JOHN TRAVER

Never have we met a man with such presence, such commitment, and such wisdom. Such HUMBLE ALPHA! He's humble. He's thoughtful. Many people call themselves leaders. John is truly a kind and generous leader.

SHAUN RAINES

Shaun is the Founder of HiredGuns and Dealer Superhero, BUT he's also launched a content aggregator app for those in automotive! Shaun takes us on a ride, from old-school marketing tricks to trying new things in the dealership.

KIM WALSH PHILLIPS

Kim has worked with top-dogs like Kevin O'Leary and offers straightforward marketing tactics. We cover how to target your ideal audience on social media, grow your followers, get 40% open rates on emails, and how to manage your time effectively.

SANDY CERAMI

From how desperate times foster growth to how self-education can make you a fortune! This inspirational episode includes the answer to the age-old question: What is the secret to success? Sandy Cerami a pretty good idea!

LEONARD BUCHHOLZ

Leonard has a great perspective on leadership, making mistakes, and spotting real trouble in the business. A wealth of experience and dedication is being shared. Join us for a riveting and very real discussion!

GLENN LUNDY

This episode will make you pause, make you think, and make you want to CREATE. BIG welcome to the Founder of 800% Elite Automotive Club, Glenn Lundy! If you're looking for inspiration to take the next big step in life, this is your episode!

DAVE FOY

Mastermind, Leader, Maverick, Rebel with a Cause, Dave Foy! Recently starting a new journey in his automotive career, Dave talks about leadership, helping others, and the Eisenhower Matrix! A fascinating chat.

JOSHUA TAYLOR

Joshua Taylor (WrenchTurners.Online) visits What the Fixed Ops?! and shares with us his drive and vision to support techs and gather data that will give clarity to the the industry.

KATIE FRENCH, REPAIRPAL

Katie is an automotive repair expert and mentor. We get a level-view of what it's like to work as a female in automotive, the challenges and the sacrifices necessary to work in this industry.

SHAWN BUTLER, UMANSKY

Shawn Butler has quite the story of picking himself up from rock bottom to living his dream! He's also a rock star manager! We have a great leader with us today, folks!

CHRISTMAS SPECIAL

For this year's Christmas Special, WTF?! would like to invite you to join us at NADA 2023 at the workshop: How Electric Vehicles Will Change Fixed Operations!

KATE BEIRWOSKI, WRENCHWAY

Kate is a powerhouse leader in the fixed ops space and expert in dealership hiring and retention. We talk women in automotive. We talk leadership. We talk how to find the right staff for your dealership!

AJ HOLST, FIXED OPS COACH & TRAINER

AJ tells us how he went from the die-hard pessimist to the industry optimist! We chat about finding support, reaching out and persevering!

LES SILVER

Les Silver shares over 40 years of experience in automotive with Russell and Charity! Join us as we learn from a powerhouse in the automotive community: Les Silver, Chairman of Dynatron.

SARAH VANTINE,
QUANTUM5

Sarah is the powerhouse VP of Sales for Quantum5. She's an avid equestrian, who compares training people to training horses.

DARRYL TERRELL, MATT BOWERS CHEVY

Darryl TerrelL shares the growth, leadership, and intense drive he has for his role in the automotive business!

JOE CHAMBERS & ERICK JAUREGUI

Are you a fan of Service Drive Live? This duo is making waves in the automotive community with books, events, and meetups.

BRIAN KRAMER, CARS.COM

Brian Kramer is an automotive industry OG with plenty of knowledge to share on leadership and growth. Recently, he's joined Cars.com as the EVP! Check out this episode of WTF?!

DAVE OBRIEN, QUANTUM5

Compassionate leader, genuine entrepreneur, and selfless automotive advocate, Dave Obrien, joins us! We talk his leadership style and the challenges and learning opportunities along the way!

JOE SHAKER, SHAKER AUTO GROUP

Joe is a dealership owner and entrepreneur making waves in the automotive industry! Hear about his innovative new company: TruVideo!

KAYLEE FELIO WITH PARTSEDGE

Kaylee is a wonderful example of someone who stumbled into automotive and is here to stay. She's created and grown a marketing department for Partsedge and made a name for herself!

ED ROBERTS, COO BOZARD FORD LINCOLN

We have a man of compassion, inspiration and care, Mr. Ed Roberts! He shares his roots, which led to his path of expertise in fixed operations today!

ART SHAW, CEO OF REPAIRPAL, SHARES BUSINESS EXPERTISE

Art Shaw shares his professional philosophy and his perspective on providing value to dealership customers!

SEAN REYES WITH RECALL MASTERS

When it comes to recalls, Sean Reyes knows it all. We hear all about what's holding dealers back and how it can help your dealership!

LAURIE HALTER WITH CHARISMA AND CAREARING PODCAST

We have a bright spark with us today! You may already know her... If you don't, you'll feel like you do after watching this!

FRED LENNARTZ III AND LOU RAMIREZ

The dynamic duo, the impenetrable pair, the caffeinated couple, Fred Lennartz III and Lou Ramirez of the Car Guy Coffee Podcast!

COREY SMITH WITH FIXED OPS 5 PODCAST!

It's happening again! Corey Smith joins us from the Fixed Ops 5 Podcast and National Auto Care! Corey is a big family man with high ethics.

SHAWN ARMORER - THE BDC ALCHEMIST!

Yippie! Here we go again! This time, we are joined by shawn armorer, the bdc alchemist! What an inspiration!

JAY GONINEN, WRENCHWAY AND BEYOND THE WRENCH

WOOHOO! We're at it again! This time we speak to the man behind the microphone, Jay Goninen from WrenchWay!

CORY GILBERT & LUCAS LAFONTAINE INFINITY ENERGY

Let's learn about how EV will change the future of dealerships and the automotive industry! Infinity Energy joins us today on WTF?!

DAVE FOY, FIXED OPS MASTERMIND & QUANTUM5

A man who needs no introduction! You know him, you love him. Find out what Dave has been up to and what's happening with FOM!

MICHAEL BARICH, MURFREESBORO, NISSAN

Join us as we interview the amazing, the incredible, the competitive, Tennessee Titan and Fixed Ops Director, Michael Barich of Murfreesboro Nissan!

MICHAEL DREXEL, ANCIRA VW

He's a creative, hands-on Director who knows how to manage to the highest capacity. He's a successful in the automotive industry and shares with us how he manages his ambitious team!

KAYLEE FELIO, PARTSEDGE

We chat with Kaylee Felio, the Sales and Marketing Manager of Partsedge! She shares her story of how she got into parts and automotive and how she's growing her social media presence.

MARKETING YOURSELF IN LIFE

If you ever feel like your not getting anywhere in life - like you're going up a down escalator - listen to this episode where we talk how to market yourself in life and business!

LET'S TALK SACRIFICES

What does sacrificing look like to you? What does it mean to you? We also touch on how the automotive industry is changing and how the workplace itself has changed.

INTRODUCING WTF?!

Join Russell B. Hill and Charity Dunning as we venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast.

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